In a perfect world, the show advance would be a straight line — you’d send a few emails, get the answers, plug them into your schedule, and move on. In reality, it’s more like an intricate web. Each contact in the advance has their own priorities, pressures, and language. Understanding who’s who and what they care about is the difference between chasing information and leading the process.
This guide breaks down the core players you’ll encounter in a live entertainment advance. Whether you’re working a Broadway tour, a rock concert, a comedy act, or an orchestra, these relationships will shape the success of your day.
The Promoter
- Who They Work For: The entity financially responsible for the event — could be an individual, a local promoter, or a major promotion company.
- Core Responsibilities: Budget oversight, ticket sales, marketing, contract negotiation, and ensuring the event is profitable.
- What They Care About: Bottom line, audience turnout, positive artist/venue relationship, avoiding financial surprises.
- Insider Tip: They’re balancing dozens of events at once. Keep your asks clear and connect them to financial or operational outcomes.
- Your Role: Be concise, be clear, and never surprise them with last-minute expenses without cause.
Tour Manager / Company Manager
- Who They Work For: The artist or production company.
- Core Responsibilities: Travel logistics, artist schedule, crew payroll, hospitality, and overall day-to-day running of the tour.
- What They Care About: Artist comfort and safety, smooth timelines, accurate information, predictable conditions.
- Insider Tip: They’re often the single most important relationship you’ll have during the advance — win their trust and everything else runs smoother.
- Your Role: Anticipate needs before they ask, confirm details twice, and respect their bandwidth.
Production Manager (Touring)
- Who They Work For: The artist, tour, or production company.
- Core Responsibilities: Technical execution of the show, coordinating gear transport, managing crew, liaising with venue production.
- What They Care About: Equipment compatibility, crew efficiency, setup/strike times, safety compliance.
- Insider Tip: They’ll judge you on your ability to problem-solve without creating friction.
- Your Role: Speak their language — be specific about gear, stage dimensions, and timelines.
Venue Production Manager / Technical Director
- Who They Work For: The venue.
- Core Responsibilities: Overseeing in-house crew, ensuring venue capabilities align with the incoming production, advancing internal resources.
- What They Care About: Smooth turnover between events, labor rules, protecting venue equipment, meeting contractual obligations.
- Insider Tip: They’re your best ally for navigating in-house politics and resources.
- Your Role: Keep them in the loop early — they can make or break solutions on the day.
Department Heads (Venue and Tour)
- Examples: Audio, Lighting, Video, Carpentry, Props, Wardrobe.
- Core Responsibilities: Managing their specific discipline, advancing technical needs, crew calls, and troubleshooting.
- What They Care About: Accurate tech specs, gear readiness, labor coverage, safety.
- Insider Tip: Go to them directly for technical clarifications, but always keep their PM or TM copied.
- Your Role: Respect their time — they’re often doing multiple shows in a row and need clarity fast.
Promoter Rep / Event Rep
- Who They Work For: The promoter.
- Core Responsibilities: On-site liaison for promoter interests — could include artist services, settlements, or guest list management.
- What They Care About: Artist satisfaction, contract compliance, settlement accuracy.
- Insider Tip: They might not be deeply technical, but they’re vital for hospitality and settlement needs.
- Your Role: Keep them updated on schedule changes that impact the artist experience.
Hospitality / Catering
- Who They Work For: Venue, promoter, or third-party vendor.
- Core Responsibilities: Meals, snacks, dressing room amenities, rider fulfillment.
- What They Care About: Meeting dietary requirements, timing service, staying on budget.
- Insider Tip: They can make you a hero with the artist or ruin a day with one missed item.
- Your Role: Be specific, confirm headcounts, and pass along updates immediately.
Local Crew & Labor Provider
- Who They Work For: Venue or contracted labor service.
- Core Responsibilities: Stagehands, loaders, spot operators, wardrobe assistants, etc.
- What They Care About: Clear calls, realistic schedules, safe working conditions.
- Insider Tip: Respect their experience — local crew often know the venue better than anyone.
- Your Role: Ensure the advance reflects accurate labor needs and call times.
Security
- Who They Work For: Venue, promoter, or artist.
- Core Responsibilities: Artist security, audience safety, backstage access control.
- What They Care About: Preventing incidents, clear communication about access lists and credentials.
- Insider Tip: Loop them in on VIP or high-profile client plans early — security surprises are the worst kind.
- Your Role: Provide clear access control maps and lists before show day.
1Front of House (FOH) Manager
- Who They Work For: Venue.
- Core Responsibilities: Audience experience — ticket scanning, ushers, concessions, lobby flow.
- What They Care About: Smooth audience entry/exit, minimizing disruption during performance.
- Insider Tip: They can make last-minute adjustments to accommodate artist requests, but only if they know early.
- Your Role: Share any unusual audience-facing needs in advance.
Merchandising
- Who They Work For: Artist, merch company, or promoter.
- Core Responsibilities: Selling merchandise, settling merch revenue, staffing merch stands.
- What They Care About: Prime locations, smooth load-in/load-out, avoiding stock shortages.
- Insider Tip: Merch sales are often a significant income stream for the artist — delays cost money.
- Your Role: Coordinate access, power, and table placement well in advance.
Marketing / PR
- Who They Work For: Artist, promoter, or venue.
- Core Responsibilities: Publicity, social media, press events, VIP meet-and-greets.
- What They Care About: Media coverage, brand alignment, audience engagement.
- Insider Tip: Marketing can impact your schedule (press calls, photo ops) — know these before locking show times.
- Your Role: Make sure the production schedule accounts for all promotional commitments.
Every one of these roles plays a part in the ecosystem of a successful advance. The better you understand their pressures and priorities, the more effectively you can lead the process. Show advancing is as much about relationships as it is about paperwork — and when those relationships are strong, everything else gets easier.
Understanding the people is only half the story. The other half is knowing how to lead the process from first email to show day. Read How to Advance a Show in Live Entertainment guide, it walks you through every step
📌 Need a deeper dig into the framework behind strong advance tools? The Production Manager’s Toolkit by Cary Gillett and Jay Sheehan distills decades of insight into real-world templates, checklists, and leadership strategies tailored for theatrical and special‑event pros. Consider it a backstage mentor in book form, complete with downloadable materials to layer into your system.
